If you are looking to fill a position requiring process improvement skills and would like to place an ad, please contact:
Deborah Segovia Student Branch Chair 305-542-0954
Any South Florida area business with an opening for a quality related position may place an announcement.  Ads for open positions in a quality related field are free and not limited to ASQ members. To place an ad, contact Chair, Deborah Segovia.



Position: Business Process Improvement Manager (Amadeus Distribution Product Management)           POSTED 12/16/2016

Amadeus Distribution Product Management is looking for an experienced Business Process Improvement Manager to join our Go To Market, Process, and Product Launch & Release Management teams in Miami.

The Business Process Improvement Manager will act as a Project Manager for transformational project or transversal processes optimization when required or appropriate. He/she will collaborate with various business stakeholders within the Distribution Project Management Organization to review business processes, define new ones, assess organizational impacts and solutions’ needs, including change management and implementation planning and execution support if appropriate.

 Our team's mission is to industrialize high-quality repeatable Go-to-Market processes and projects in line with regional corporate objectives and portfolio, customer & segment strategy ensuring products are managed on time and with quality. In addition, support the commercial organization with strong prioritization process, budget monitoring, formalized best practices & knowledge management.

This position provides the opportunity to work directly with the Director of Planning, Processes, Product Launch & Release Management. The Business Process Improvement Manager will collaborate closely with various product management teams, commercial, marketing & operational organizations to develop efficient processes to deliver high value customer-focused Products to the Market.

He/she will act as Business Process Improvement best practices and standards guardian, by helping to define, implement and make evolve the Business Process Transformation framework at Amadeus Distribution Product Management Organization, i.e. the set of methods, tools and technologies used to design, enact, analyze and measure the business processes with the objective of improving performance. This framework is the one the Product Launch, Release, Decommission, Incubation Team will follow to properly manage their projects. He/she will act as a lead to assist Distribution Product Management teams successfully review, redesign and manage business processes, using recommended tools, methodologies, standards and Process Improvement Framework. with regard to process governance, KPIs management and selecting the best approach to meet their business needs (Continuous Improvement, process automation, process redesign…).

The ideal candidate will possess strong process improvement, project management, technical skills and hands-on software application experience, along with a track record of successfully delivering business process improvement projects. Experience in the travel industry is a plus. The Business Process Improvement Manger Manager will manage several concurrent high visibility process improvement initiatives in a fast-paced environment. In performing that role, the Business Process Improvement Manager will be expected to use a high level of knowledge and experience in blending traditional process improvement methodologies such as lean/six sigma along with project management principles and practices in the right proportions to develop efficient processes for the Distribution Product Management Organization.

Main responsibilities

Deliver Business Process Improvement Projects

  • Take responsibility for planning and delivering transversal process improvement projects or major transformational projects

  • Lead and Manage all aspects of assigned process improvement projects, while focusing on regular and timely delivery of value;

  • Organize and lead project status and working meetings; prepare and distribute progress reports; manage risks and issues; correct deviations from plans; and perform planning for assigned projects

  • Take responsibility for achieving results that have a clear positive impact on business performance, owning resolution of obstacles

  • Manage project or program delivery using PM best practices.

  • Make recommendation to existing projects and teams to improve process work efficiency or overall results.

  • Ensure processes are then captured in a way they can be reused or manage as assets."

  • Assist in Management/Building Business Process Improvement Capabilities

  • Establish and manage effective communication channels with the cross functional project teams, key stakeholders, project sponsor and senior management to enhance project purpose, knowledge and understanding.

  • Support All Distribution Product Management Teams such as Go To Market, Product Portfolio strategy/Regional and Community Project Managers, by successfully creating end to end efficient process for product life cycle management.

  • Ensure Business Process Improvement Quality & Practices Standards Compliance

  • Define a well-defined project management process for all Go To Market related activities and champion ongoing process improvement initiatives to implement best practices

  • Develop and deliver training, education or awareness sessions.

  • Assist process owners, business managers, practitioners with regard to process governance.

  • Help Distribution Product Management Organization to increase their impacts and influence in their own business area.

  • Map, formalize and follow-up on processes associated with particular objectives or activities. Identify and measure key performance indicators to evaluate process effectiveness and efficiency.

  • Foster collaboration, expertise sharing, shared learning through coaching or process improvement work, ensure use of best practices, agreed standards and methodology and tools.

  • Review business process improvement work for quality compliance.

  • Provide advices, coaching or hands-on assistance to DPM team.

  • Recommend changes to improve overall adoption and usage."

  • Reporting/KPI Management

  • Build Portfolio/real time KPI dashboards to be shared using appropriated tools (such as SharePoint) for the DPM and Amadeus management.

  • Provide support on KPIs, situation diagnostic, governance issues, capabilities alignment, change management and other related Business Process Improvement expertise to the DPM teams

  • Provide relevant project status reports on a regular basis to project team, management, stakeholders and others as needed in order to track project progress and risk actualization including presentations to the Senior Management

  • Provide support on KPIs, situation diagnostic, governance issues, capabilities alignment, change management and other related Business Process Improvement expertise to the team

  • Develop and promote tools and techniques to increase process efficiency and improve performance. Develop, implement and maintain a performance measurement and reporting system. "

  • Team building

  • Promote empowerment of the team, ensure that each team member is fully engaged in the project and making a meaningful contribution, and encourage a sustainable pace with high-levels of quality for the team


  • Education: B.S./B.A. in Project Management/Business/Information Technology or experience in other related discipline required.

  • Greenbelt minimum required. Lean Six Sigma Black Belt (LSSBB) preferred

  • Project Management Professional (PMP) certification required.

  • Experience in governing both waterfall and agile project delivery life cycles preferred

  • MS/MBA preferred

Relevant work experience

  • Minimum 8-10 years in a multinational company / consulting.

  • 5 years + leading Business Process Improvement Programs / Change Management and both transformational and transversal processes projects

  • Have led 1-2 major Business Process Transformation corporate initiatives from start to finish with performance measurement

  • Have been part of Business Process Transformation Center of Excellence roll-out and delivery team"

Business understanding

  • 5-7 years travel business knowledge or experience.

  • Broad understanding of different categories and types of travel arrangers’ daily operations, issues and challenges.

  • Good understanding Amadeus’ corporate profile both globally and in North America.

  • Knowledge and experience of at least one type of travel provider (airline, hotel, car, tour operation, travel agency, etc.) operations model preferred.

  • Knowledge of end to end processes (ex: Sales, Contract Management, Ordering, Customer services, Billing, Purchasing, Finance, HR.)


Computing: Solid technical aptitude and skilled in MS Windows-based office tools including project management, presentation software, database software and desktop applications"

Languages: English, Bilingual expertise a plus (Spanish)

Specific knowledge

  • Sound knowledge of Process Improvement (Lead/Six Sigma) /Project Management Methodologies (PMI), Software development lifecycle (SDLC). DMAIC

  • Demonstrated experience to manage multiple projects simultaneously in a fast paced environment with minimal supervision • Strong leadership, interpersonal, and organizational skills

  • Ability to communicate effectively at all levels, from individual contributor to executive management and across the organization • Ability to think outside the box, from different perspectives and be creative

  • Ability to lead by influence, gaining support from internal functional teams

  • Multicultural approach - Working effectively with people from different backgrounds / cultures

  • Sound written and verbal communication skills

  • Good time management skills

  • Demonstrated ability to work well with a team

  • Sound organizational and analytical skills

  • Adapts well to change/Change Management Practices

  • Facilitation and Coaching

  • Diagnostic & Problem solving

  • Process Modeling and simulation, analysis and design

  • Crucial Conversation & Negotiation

  • Graphic Presentations

  • Services Proposal writing

  • KPIs Management

  • Process management and governance

  • Both verbal and written communication and influencing

Business Process Transformation methodologies and tools

  • LSS (Lean-6 sigma)

  • Business Process Transformation Professional certification of Business Process Redesign is a plus

  • ERP / CRM (Oracle, SAP)

  • MS Project

  • Functional knowledge of Amadeus products (preferred not mandatory)

  • Customer focus

  • Accountability & proactivity

  • Strong motivation and challenge-seeker

  • Autonomy and ability to work with remote teams.

  • Willingness to travel (10-20%)

Salary Range $80K-$110K

The posting of vacancies and the treatment of applications are, in each Amadeus location, subject to national law and possible collective agreements with local staff representation. Internal Mobility policies vary from office to office, please check with your local HR representative the requirements and policy in place. E.g. a minimum time on position or Line Manager approval may be requested.

Apply HERE


Piper Aircraft, Inc., Indirect Purchasing Agent          Posted 12/15/2016

Location: Vero Beach, FL

Requires 3 years Purchasing/Supply Chain experience, a Bachelors, and robust Excel skills. It is a salaried position starting at about $40 - $45K in Vero Beach (maybe a little more for the right candidate).   Details

To apply:


Continuous Improvement Leader          Posted 11/7/2016

Location: Jupiter, FL


 The Continuous Improvement Leader manages and improves the ACE (Achieving Competitive Excellence) culture and Lean Operating System.  This hands-on position will work with all levels of employees and customers to create strategies and drive sustainable improvements that contribute to maturation of the ACE/Lean culture within our company.


  • Provide strategic long-range analysis and guidance to the business as to the health of the Lean program.
  • Drive ACE program progression to Gold certification.  Implement and sustain Lean methodologies across business.
  • Management and oversight of the ACE Assessment Process to ensure adherence to standard work.
  • Direct PSI in the systematic implementation of Kaizen activities, including monitoring and evaluating the results of Kaizen events.
  • Support Lean initiatives and deploy strategies as directed by the Quality Manager.
  • Ensure that ACE/Lean tools are used consistently across the organization to reduce lead times and cost of poor quality, and focused on customer satisfaction.
  • Chair the PSI Lean Council, including agenda, minutes, facilitation, and coordination of action item closure.


  • Process Improvement Acumen
  • Problem Solving Acumen
  • Strong analytical and interpersonal skills
  • Strong written and verbal skills
  • Knowledge in Lean Manufacturing practices
  • Microsoft Office Products – Excel, Powerpoint, Word, etc.
  • Knowledge of ISO9001 policies, especially:
    • Competence, Awareness and Training
    • Customer Related Processes
    • Design and Development
    • Customer Property
    • Monitoring, Measuring and Analysis of Customer Satisfaction
    • Monitoring, Measuring and Analysis of Service Realization Processes
    • Analysis of Data
    • Root Cause Analysis
    • Corrective Action


  • 3 year minimum experience in a Lean or Six Sigma environment
  • Experience in aerospace is preferred


  • Required – Bachelor’s Degree in related field


Posted 6/20/2016

Unpaid Intern Position Title:                Business Process Specialist (2 interns to create team)  (unpaid, but will be given free access to client training)  

Location: Doral, FL

Position Purpose:                    To document, mistake proof and ensure performance feedback loop is established for assigned documented processes.

Position Expectations and Requirements:

§  2 interns:10-15 hours/week    Expect a 1-2 month assignment

§  Complete documentation of assigned processes

§  Learn how to use quality tools, such as, process mapping and process metric identification as appropriate

§  Strong interpersonal and relationship building skills, with special emphasis on the ability to effectively communicate with multiple internal and external process owners

§  Adaptable analytical skills

§  Good clear and concise writing

§  Quality focused

§  Attention to detail

Candidate JIT Learning Opportunity:

§  Basic Process Mapping - Six Sigma and Lean tool

§  Process documentation – ISO (International Standard Organization) Best Practice

§  Process metric and analysis criteria determination to ensure opportunities for improvement (OFI’s) can be identified – Baldrige and Six Sigma practice

§  ISO documentation requirements

§  LEAN concepts with emphasis on Mistake Proofing/Poke Yoke

§  Baldrige Award ADLI framework criteria: Approach, Deployment, Learning, and Integration

§  The 7 Baldridge Criteria for organizational excellence:


      Strategic Planning

      Customer Focus

      Measurement, analysis and knowledge management

      Workforce process

      Operations process



The position aids in facilitating client's process documentation and opportunities for improvement. 

Documented processes enable client to manage performance and through improvement efforts provide client the opportunity to qualify for the Baldrige Award. 

The Baldrige Award is an annual award presented by the President of the United States to businesses and to education, health care, and nonprofit organizations that apply and are judged to be outstanding in seven areas of performance excellence.

Performance excellence refers to an integrated approach to organizational performance management.  It ensures the delivery of ever-improving value to customers, and contributes to the organization’s sustainability. It is the overall improvement of an organization’s effectiveness and capabilities.

Contact Dr. Steve Kramer at for further details.


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